The results of the Resident Satisfaction Survey are in for 2020 and can be viewed by clicking here.
Biannually the Shire undertakes this survey and invites the community to participate. This survey is the Shire’s third biennial survey with the previous surveys undertaken in 2018 and 2016.
The survey is designed to measure resident satisfaction in key performance areas and this study forms an important part of the Shire’s evaluation of the services it delivers, the facilities which it provides and the quality of life of its residents. Specifically, the study measures:
- Perceptions of the overall performance of the Shire
- Satisfaction with the Shire as a place to live
- The customer service provided by the Shire
- Satisfaction with:
- Waste collection and disposal services
- Services provided by the planning & development team
- Community facilities
- Community services
- Governance
- Environmental management
- Roads and path networks
- Effectiveness of communications (new this year)
This year's results include the following areas where participants were particularly satisfied or felt the Shire had improved and also areas where they felt the most dissatisfied or felt the Shire needs to make significant improvements.